Bis Automation, Inc.

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	(800) 504-5982

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Frequently Asked Questions

What is a default shipping address?

What is a default credit card?

Can I change the expiry date of a credit card in my list?

Can I have more than one Billing address?

Can I have more than one shipping address?

How can I add a shipping address to my address list?

Can I delete an address from my address list?

How do I make changes to an address in my list?

How do I check the status of my order?

How do I cancel an order?

As a registered customer, what are my other benefits?

I already have an account with you. Do I need to register myself again on your web store?

Can I place an order without registering my account?

How can I place an order without using my credit card?

Why do I sometimes get this message - "There are more
number of shoppers than the shop can allow!! Please come back after sometime."?

What should I do if I forget my password?

What is a default shipping address?

You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?

You may have specified more than one credit card in your account information. The default creditcard is the card that will be charged with the value of your order unless you select another creditcard to be charged for this order.

Can I change the expiry date of a credit card in my list?

Yes. To update credit card information, click on Account Info. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.

Can I have more than one billing address?

No. You cannot have more than one billing address. But you can change your billing address by editing it.

Can I have more than one shipping address?

Yes. You can specify as many shipping addresses as you want.

How can I add a shipping address to my address list?

To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?

No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?

To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

How do I check the status of my order?

To check the status of an order, click on the Order Tracking button. If you know your order number,
enter it and click on the View Order button. If you do not know your order number, click on the Order Summary button; all the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?

To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

As a registered customer, what are my other benefits?

As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.
I already have an account with you. Do I need to register myself again on your web store?

No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

What are the benefits of registration?

Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you
make from us.

How can I place an order without using my credit card?

The other ways of paying for an order without using Credit card is by C.O.D, Check, Wire Transfer etc, depending on what kind of other payment methods the merchant has enabled for your Online Shopping.

Why do I sometimes get this message -"There are more number of shoppers than the shop can allow!! Please come back after some time."?

This message will appear if the number of customers in the on-line shop exceeds the number that can be handled by the system. This message is displayed to any customer who visits the shop after the limit for permissible shoppers has been reached.

What should I do if I forget my password?

If you forget your password, click on the Forgot Password link in the Account login page. Your password will be mailed to the e-mail address that you have given as part of your account information.

Availability And Shipping

Pricing And Discount

Payment Options

This Site accepts the following cards: Visa, Master Card, American Express and Discover etc. You may also pay through C.O.D, Check or Wire Transfer depending upon the Merchant Settings.

Our Returns Policy

Our returns policy is specified in the Terms of Sale. For further details, click here.

Tracking your order

Click on the Order Tracking button. If you know your order number, enter it and click on the View Order button. If you do not know your order number, click on the Order Summary button; all the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the
tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier

Sales Tax

The sales Tax is calculated based on various options set by your merchant. This could be based on the Tax component, Jurisdiction, Tax rules or on tax calculated on customer class, product, document rate etc.


Help

	Learn about our on- line shop

	Availability And Shipping

	Pricing And Discount

	Payment Options

	Our Returns Policy

	Tracking Your Order

	Sales Tax


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Mail us at sales@bisautomation.com