Helpdesk |
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Frequently
Asked Questions.
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What is a default shipping
address? |
What is a default credit card? |
Can
I change the expiry date of a credit card in my list? |
Can I
have more than one Billing address? |
Can I have more than
one shipping address? |
How can I
add a shipping address to my address list? |
Can I delete an address
from my address list? |
How do I make changes
to an address in my list? |
How do I check the status
of my order? |
How do I cancel an order? |
As a registered
customer, what are my other benefits? |
I
already have an account with you. Do I need to register myself again on
your web store? |
Can I place
an order without registering my account? |
How can
I place an order without using my credit card? |
Why
do I sometimes get this message - "There are more number of shoppers
than the shop can allow!! Please come back after some time."? |
What should I do if I
forget my password? |
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What is a default shipping address?
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You may have specified more than one shipping address
in your account information. The default shipping address is the address
to which your order will be shipped unless you select another shipping
address for this order.
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What is a default credit card?
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You may have specified more than one credit card in your
account information. The default credit card is the card that will be
charged with the value of your order unless you select another credit
card to be charged for this order.
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Can I change the expiry date of a credit card in my list
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Yes. To update credit card information, click on Account
Info. Click on Credit Card Details button in the Account Info page. Select
the card from the list and click on Update Credit Card button.
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Can I have more than one billing address?
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No. You cannot have more than one billing address. But
you can change your billing address by editing it.
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Can I have more than one shipping address?
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Yes. You can specify as many shipping addresses as you
want.
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If you live in the USA, the sales tax levied on a customer
depends on the tax jurisdiction he comes under. For instance, if you purchase
items for use in the State of California, USA, you would be charged California
Sales Tax. If you live outside the USA, the taxes you pay depend on the
country you live in. The tax zones are the various jurisdictions under
which you could fall.
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Why do I have to select a tax zone with my billing address?
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The taxes on your order depend on the tax zone that you
belong to. You must select the tax zone that your billing address falls
in for this purpose.
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How can I add a shipping address to my address list?
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To add a shipping address, click on Account Info. The
details of your account are displayed. Click on the Add New Shipping Address
button to add a new shipping address.
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Can I delete an address from my address list?
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No. You cannot delete any address but you could change
it by editing it.
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How do I make changes to an address in my list?
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To edit an address, click on Account Info. The details
of your account are displayed. Click on the Edit button below the address
that has to be changed.
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How do I check the status of my order?
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To check the status of an order, click on the Order Tracking
button. If you know your order number, enter it and click on the View
Order button. If you do not know your order number, click on the Order
Summary button; all the orders you have placed with us (both through the
web and through other means) are listed. Click on the order number whose
status you want to check. The order details are displayed along with the
tracking numbers for the shipments made.
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How do I cancel an order?
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To cancel an order, you must contact our customer service
executive either by mail or through telephone and they will give you further
information.
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As a registered customer, what are my other benefits?
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As a registered customer, you become entitled to special
discount schemes and promotional pricing offers. These schemes would become
available to you not only on orders you place at our web store but also
to orders through other channels.
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I already have an account with you. Do I need to register
myself again on your web store?
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No. If you already have an account with us, contact our
Customer Service; they will give you your login name and password. You
can login and then change your password.
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Can I place an order without registering my account?
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Before you place an order with us, you must register
with us. We understand how valuable your time is and our registration
has been designed to take up not more than a few minutes of your time.
Once you have registered with us, you need not give your address and credit
card details on future visits to our shop. This will save you the trouble
of entering this information on every purchase you make from us.
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How can I place an order without using my credit card?
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The other ways of paying for an order without using Credit card is by C.O.D, Check, Wire Transfer etc
, depending on what kind of other payment methods the merchant has enabled for your Online Shopping.
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Why do I sometimes get this message - "There are
more number of shoppers than the shop can allow!! Please come back after
some time? ." |
This message will appear if the number of customers in
the on-line shop exceeds the number that can be handled by the system.
This message is displayed to any customer who visits the shop after the
limit for permissible shoppers has been reached.
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What should I do if I forget my password?
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If you forget your password, click on the Forgot Password
link in the Account login page. Your password will be mailed to the e-mail
address that you have given as part of your account information.
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Availability And Shipping
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Pricing And Discount
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Payment Options
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This Site accepts the following cards: Visa, Master Card, American Express and Discover etc.
You may also pay through C.O.D, Check or Wire Transfer depending upon the Merchant Settings.
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Our Returns Policy
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Our returns policy is specified in the Terms of Sale.
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Tracking your order
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Click on the Order Tracking button. If you know your
order number, enter it and click on the View Order button. If you do not
know your order number, click on the Order Summary button; all the orders
you have placed with us (both through the web and through other means)
are listed. Click on the order number whose status you want to check.
The order details are displayed along with the tracking numbers for the
shipments made. To track the shipment, you must go to the web site of
the shipping carrier.
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Sales Tax
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The sales Tax is calculated based on various options set by your merchant. This could be based on the Tax
component, Jurisdiction, Tax rules or on tax calculated on customer class, product, document rate etc. |
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